Soochna Seva

Facilitating and strengthening public scheme information dissem­ination and citizen entitlements since 2014

The Soochna Seva project is a joint initiative of DEF & the European Union. The objectives are to aggregate information on all kinds of central and state government schemes and entitlements, and improve access to this information for people and communities living in backward districts of India. The project involves setting up 1,200 public scheme information delivery and access points (Panchayat Soochna Seva Kendras) for final gains in entitlements in five identi­fied backward districts — in six key areas of education, health, livelihood, em­ployment, financial inclusion and social security. Apart from setting up the 1,200 public scheme information delivery and access points (Panchayat Soochna Seva Kendras), it includes a ‘Soochna Vahan’ (Information Van)” that disseminates information about public schemes on-the-go.

The prime objective of the project is to address the larger issues of poverty, social exclusion and inequity among marginalised groups through information empowerment on public schemes towards entitlement gains and, thereby, promote and strengthen good governance practices by the local administration. This will lead to improved access to public scheme information in complete life cycle (information access and gains in government entitlements) in identified areas.Read more about the project on



  • 91,066 people reached out with information and awareness about government schemes
  • 76,997 helped avail benefits under various government schemes and entitlements


Providing citizen services at the doorstep through new-age rural entrepreneurs since 2016

As much as 67 per cent of India’s population lives in rural India. This population is largely dependent on government services for some of their most basic needs and livelihood. Soochnapreneur is a rural entrepreneurship-based project initiated by DEF in partnership with Qualcomm under it’s wireless reach programme to empower the youth in the villages of India to sustain their livelihood by providing information to those living in information darkness. Under this project, SoochnaPreneurs (Informa­tion Entrepreneurs) have been identified and equipped with an Android app that holds a catalogue of welfare schemes, with comprehensive information on entitlements.

Realising the need to serve India’s rural, remote and marginalised population with relevant information about governments services, schemes and entitlements in a timely manner, DEF designed a mobile application called MeraApp as part of this project. Developed using cutting edge technology, the Android-based app provides rural India’s vulnerable population with a catalogue of welfare schemes, with comprehensive information on entitlements, in an effort to empower them with access to rights and benefits. Users, assisted by Soochnapreneurs, can either view the information categorised by provinces and welfare area or enter their socio-economic details to allow the app to display a list of schemes that suits the information fed into it.

A bilingual app that runs on online and offline modes, MeraApp has been en­visioned as a platform to empower rural and remote populations with access to information and bring them closer to their rightful entitlements, thus bridging the digital divide and encouraging social and financial inclusion. Further, the app also allows users to submit grievances directed at various government portals and track the status of the complaint.

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  • 100 SoochnaPreneurs trained in information-based entrepreneurship
  • 30,496 persons registered under various schemes and entitlements or pro­vided digital service
  • 4,104 beneficiaries facilitated with access to with public schemes and entitlements
  • 100 rural women SoochnaPreneurs join the bandwagon in Phase II of the project

Digital Panchayat

Connecting panchayats for good governance since 2010

DEF initiated and rolled out the Digital Panchayat project in collaboration with National Internet Exchange of India in 2010. The project was launched keeping in mind that ICT usage is largely missing among elected represen­tatives at the parliamentary, state and panchayat level. The Digital Panchayat programme was designed to revolutionise information sharing, good gover­nance, transparency and publishing information on development indicators through a Web portal for every panchayat. The web-based dynamic digital interface at the panchayat level connected to the electorate and citizens has tremendous relevance and utility in overall governance and development of our grassroots constituencies. It facilitates and improves the day-to-day func­tioning of panchayats through a two-way flow of information and content. Moreover, information on decisions taken at gram sabha meetings get record­ed and shared through the panchayat websites. This enhances transparency as higher level officials and bureaucrats cannot change decisions at will.

The initiative aims to empower citizens of every panchayat with bottom-up and top-down information and content; improve development and governance public service delivery at panchayat level through information on policy programmes and implementation; create a digital data house at every panchayat level; facilitate growth of pancha­yat economy through promo­tion of tourism, e-Commerce of local produce; put every panchayat on the global digital map; generate an ICT environment in every panchayat; and give fillip to the Right to Information campaign.

While the deliverables have been met and the project closed, the vision of the project— to digitally enable panchayats and panchayat members—is being carried forward by projects like CIRC, Soochna Seva, Smartpur and W4C.

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  • 500+ panchayats have been digitally enabled and have online presence
  • 5,000+ gram panchayat members have been made digitally literate
  • 50+ CIRCs in 10 states have digital panchayat centres which help panchayats go online
  • 2000+ villages can access panchayat information through panchayat websites; achieved transparency of governance at grassroots level

Governance & Citizen Services

One of the major goals that flows from DEF’s Vision and Mission statements is to ensure that digital interventions strengthen grassroots democracy, improve governance, bring efficiency in delivery of government services and give voice to the people. This programmatic area addresses this goal and all projects in this area are aimed at empowering people with regard to participatory democracy, governance and full and comprehensive realisation of their rights and entitlements.


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